Exchanges and Returns Policy
The Exchanges and Returns Policy below constitutes an integral part of the Terms and Conditions of Use.
1 . IDENTIFICATION
1.1 This website is owned, maintained and operated by SHOP FOR LESS , a legal entity DEPARTMENT OF THE TREASURY INTERNAL REVENUE SERVICE CINCINNATI OH 45999-0023, registered with the Employer Identification Number: 93-3548872 , with address at 896 S STATE ST STE 576 DOVER, DE 19901, in this term represented only by "COMPANY".
two . EXCHANGES AND RETURNS
2.1 THE COMPANY is committed to customer satisfaction, offering quality products and always seeking partnerships with the best suppliers. Always seeking the best for our customers, we have developed an Exchanges and Returns Policy based on the Consumer Protection Code, described below.
2.2 Note: It is important to highlight that the exchange or return of products will only be carried out provided that the conditions specified here are respected.
3 . GENERAL CONDITIONS
3.1 To request an exchange or return of the product, the customer must contact us via email at info@shopforlessinc.com
4 . REASONS AND DEADLINES FOR EXCHANGES OR RETURNS
4.1 Withdrawal/Regret: the deadline is up to 7 (seven) days from receipt of the product (according to Art. 49 of the Consumer Protection Code) to make the request by email at info@shopforlessinc.com . After we receive your email, a specialized team will contact you within 48 hours so that the exchange or return can take place. In this case, the product will only be exchanged or returned if it is in the following conditions:
4.1.1 The product must be in the original packaging , with all accessories and in perfect condition.
4.1.2 The product must not show signs of misuse.
4.1.3 The product must be in the same box that was sent, and must be well packaged.
4.1.4 In case of withdrawal due to regret, the customer must open a ticket through our support: info@shopforlessinc.com within 7 days of receiving the product. As provided by law , exchange or return requests due to dissatisfaction will not be accepted after 7 days of receipt.
4.1.5 The case will be analyzed within 2 (two) business days .
4.1.6 All costs incurred by the customer to return the product by post are the responsibility of our company, which must always be sent as standard delivery
4.2 Technical or manufacturing defect : the deadline is 7 (seven) days from receipt of the product (according to Art. 18 and Art. 26 of the Consumer Protection Code) to make the request by email: info@shopforlessinc.com .
4.3 Damage: in this case, refuse the product upon delivery or request an exchange or return within the legal deadline by email at info@shopforlessinc.com , stating the order number and with a photo of the condition of the item . We analyze each case individually, but we always strive to offer a satisfactory solution to our customers.
4.4 Product not in accordance with the order placed: refuse the product upon delivery Or request an exchange Or return by email at info@shopforlessinc.com , within 7 (days) from receipt of the product (according to Art. 49 of the Consumer Protection Code).
4.5 All cases of exchange or refund must be handled only via email: info@shopforlessinc.com . The email should contain the details of the entire issue with clear photos and videos.
4.6 Color and model of the product is the customer's responsibility when choosing it.
5 . FORMS OF REFUND AND CHARGEBACK
5.1 Exchange coupon: you can opt for an exchange coupon, which allows you to use the refunded amount to make new purchases on the shop for less website;
5.2 Card refund: exclusive for orders paid by credit card. The refund deadline will follow the rules of the card administrator, which may take one to two invoices depending on the due date of your invoice;
5.3 In case of Chargeback: the purchase dispute will be analyzed by our support and if the product was actually delivered during the chargeback process carried out with the credit card operator, we will request its return once payment has not been made. Once made, the product cannot be accepted by the customer.
5.4 Bank Slip: For purchases made by bank slip, the amount will be refunded via bank deposit within 10 (ten) business days, into the buyer's current account. Furthermore, you must forward all your bank details to us for the deposit to be completed.
5.5 If you have any questions about the exchange or return procedures, please contact us via email vshop4less@gmail.com using the expression "EXCHANGE OR RETURN" in the email title.
5.6 shop for less 's opening hours are from Monday to Sunday , from 9:00 am to 11:00 pm , and on weekends and holidays from 9:00 am to 10:00 pm .
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